Returns and Complaints
Last update: 1/20/2026
We are committed to offering the highest quality products. If you are not satisfied with your purchase, we are here to help.
1Right of withdrawal
In accordance with Directive 2011/83/EU and Polish law, you have the right to withdraw from the contract within 14 calendar days without giving any reason.
from receiving the product
2Conditions for return
3Return process
Contact us
Send an email to [email protected] with your order number and reason for return.
Receive confirmation
We will send you a return form and shipping instructions within 24-48 hours.
Prepare the package
Pack the product securely in its original box with all accessories.
Ship the product
Send the package to the indicated address. Keep the shipping receipt.
Receive refund
Once the product is verified, we will process the refund within 5-10 business days.
4Refund
The refund will be made using the same payment method you used for the original purchase.
5Shipping costs
6Complaints and warranty
All our products have a 2-year warranty according to EU legislation. To make a complaint:
- 1Keep proof of purchase (invoice)
- 2Document the defect with photos or videos
- 3Contact us describing the problem
- 4We will indicate if the product needs to be sent for inspection
Warranty does NOT cover
- Damage from improper use or negligence
- Damage from flight accidents
- Normal wear and tear
- Unauthorized modifications or repairs
- Damage from extreme weather conditions
- Damage caused by unofficial software
Contact
For any questions about returns or complaints: